FAQ
Frequently Asked Questions
FAQ
What are your visiting hours?
Our general visiting hours are from 8:00 AM to 8:00 PM daily. However, specific departments like the ICU may have restricted hours. Please check with the department or call our front desk at +254 723 460 534 / +254 722 624 363 for more details.
How can I schedule an appointment?
You can schedule an appointment online through our patient portal, by calling our scheduling line at +254 723 460 534 / +254 722 624 363, or by visiting our hospital in person. Online scheduling is available 24/7 for your convenience.
Do you accept my insurance?
We accept most major insurance plans, including Medicare and Medicaid. Please contact our billing department at +254 723 460 534 / +254 722 624 363 or check our website’s insurance page for a full list of accepted providers.
What should I bring for my hospital stay?
Please bring a valid ID, your insurance card, a list of current medications, and any necessary personal items like toiletries. Avoid bringing valuables. Check our website for a detailed checklist.
How can I access my medical records?
You can access your medical records through our secure patient portal. Log in or register on our website, or contact our medical records department at +254 723 460 534 / +254 722 624 363 for assistance.